Wondering where your order is? Here is what happens after you order, and how to follow it.

From order to your door

  1. Order received – you get a confirmation e-mail with your order number straight away.
  2. Payment confirmed – most payment methods are confirmed instantly. Bank transfers take 1–2 working days.
  3. Shipped – within 24–48 working hours after payment, you get an e-mail with the tracking link.
  4. Delivered – the carrier lets you know when your parcel is delivered or ready at your pickup point.

Follow your order

With an account: go to My account → Orders to see the status of all your orders.

Without an account: enter your order number and the e-mail address you used when ordering:

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

You find the order number in your order confirmation e-mail.

Order taking longer than expected?

  • Check the tracking link first – it shows where your parcel is.
  • Pickup point or locker: the carrier tells you by e-mail or text message when your parcel is ready, and how long it stays there.
  • Still no news? Contact us with your order number – we follow it up with the carrier.