Quick answers to the questions we get most. Can’t find yours? Contact us – we’re happy to help.
Products
Are your parts genuine LEGO®?
Yes. We only sell genuine LEGO® parts, minifigures, sets, instructions and gear – no copies or compatible bricks.
What do “New” and “Used” mean?
New items have never been used. Used items come from played-with sets: they are checked, sorted and may show light signs of use, as described on the product page. The condition is always shown clearly.
How do I find a specific part?
Search by part number (for example 3001) or by name, then pick the colour. We use the same part numbers and colour names as BrickLink, so you can easily match your parts lists. You can also use the filters for theme, part type, condition and colour.
I can’t find the part I need. Can you help?
Send us the part number and colour via the contact form. We check our stock and let you know.
Ordering & payment
Do I need an account to order?
No, you can order as a guest. With an account you can follow all your orders in My account and save your addresses.
How can I pay?
By card, Apple Pay, Google Pay, Bancontact, Klarna, PayPal, bank transfer and local payment methods depending on your country. Only PayPal has a fee (3%), always shown before you pay. See Payment Options.
Are prices including VAT?
Yes. All prices are in euro and include 21% Belgian VAT. Delivery costs are added at checkout, before you pay.
I paid by bank transfer. When do you ship?
As soon as the payment has reached our account, usually within 1–2 working days. Please use your order number as the reference. If we haven’t received the payment after 7 days, the order may be cancelled.
Shipping
Which countries do you ship to, and what does it cost?
We ship to all 27 EU countries. A pickup point or locker starts at €4.49 in Belgium; home delivery is available everywhere. Shipping to a pickup point is free from €100 in Belgium and from €150 in the other pickup-point countries. See Shipment Options.
How fast will I receive my order?
We aim to ship within 24–48 working hours after payment. Delivery then takes 1–6 working days depending on your country and carrier. See Delivery Information.
Can I pick up my order myself?
Yes – for Belgian orders, pickup in Pepingen is free. Choose “Pickup in Pepingen” at checkout and we contact you to agree on a time.
How can I follow my parcel?
You receive an e-mail with the tracking link as soon as your parcel leaves. See Order Status.
Returns & problems
Can I return something?
Yes. You can withdraw within 14 days of receiving your order, without giving a reason. The return costs are for you. See Returns & Refunds or use the withdrawal form.
A part is missing or wrong. What now?
Sorry about that! Contact us with your order number and a photo. We send the missing or correct part, or refund it – and if something has to come back, we pay the return costs.
My parcel arrived damaged.
Take photos of the parcel and its contents and contact us within 72 hours, so we can file a claim with the carrier. See Complaints.
Gift cards
How do gift cards work?
Choose any amount from €10 to €1,000. The gift card is sent by e-mail with your personal message as soon as your payment is received. It is valid for 2 years on everything in the webshop and can be used over several orders. See Gift card.
Can I return a gift card?
Yes, within 14 days of purchase, as long as it hasn’t been used.