Every order is packed with care, so your sets, minifigures and parts arrive safely. Here is what happens after you order.
1. We prepare your order
- We aim to ship your order within 24–48 hours (working days) after your payment is confirmed.
- In busy periods – the run-up to the holidays, promotions – it can take a little longer. If your order is delayed, we let you know.
- Paying by bank transfer? We ship as soon as the payment has reached our account, which usually takes 1–2 working days.
2. The carrier delivers
Average times in working days. The total is our preparation time plus the carrier’s delivery time.
| Destination | Carrier | Total from your order |
|---|---|---|
| Belgium | Pickup point 2–3 · bpost home 1–2 | 3–5 · 2–4 |
| Netherlands, Luxembourg, France | Pickup point 3 · Mondial Relay home 3 | 4–5 |
| Spain, Portugal, Germany, Italy | Pickup point 5 · Mondial Relay home 5 | 6–7 |
| Poland | Pickup point 6 | 7–8 |
| UPS home delivery (other EU countries) | 1–5, depending on the country | 2–7 |
Prices, free-shipping thresholds and all delivery options are on the Shipment Options page.
3. Follow your parcel
- As soon as your parcel leaves, you receive an e-mail with the tracking link.
- You can also follow your order in My account → Orders, or see Order status.
- Pickup point or locker: the carrier lets you know by e-mail or text message when your parcel is ready to collect, and how long it will be kept for you. Bring the collection code or an ID.
- Pickup in Pepingen: we contact you when your order is ready to agree on a time.
4. Something wrong?
- Parcel damaged or opened on arrival? Note it with the carrier if you can, take a photo and contact us within 72 hours, so we can file a claim.
- Parcel not arrived within the expected time? Check the tracking link first, then contact us with your order number – we follow it up with the carrier.
- Want to return something? See Returns & Refunds.